Compute: Back up ... Zynga update ... data recovery ... more
Submitted by SHNS on Tue, 05/12/2009 - 16:46.
Q. What happened with Zynga? Don't leave us hanging!
A. Regular readers will note that I recently gently urged Zynga, a game manufacturer on such platforms as Facebook and MySpace, to improve their customer support and technical support. I received a sincere apology from Mark Pincus, CEO of Zynga, and shared a conference call with its management team, offering some suggestions on how I'd improve things. I enjoyed talking with the team and really believe they are trying to improve things. I will keep in touch with them and pass along your comments in aggregate to them.
They also promised some cool improvements to "Mafia Wars" (and gave me back my "Defense!")
Dear mr pincus
seeing as you have now taken on all these customer service staff to resolve issues i wonder if you would be so good as to get one to contact myself regarding several issues the main one being the fact that a stalker has infiltrated my partners friends list with several fake addys he has repeatedly kept us dead in the game for over a month and has also harrased my significant other to the point that she took the game off in disgust.i contacted facebook regarding this and they refered me to zynga saying it was an issue for you to sort so lets see just how good your customer service team is this is my chalenge to you please could you get one of your service team to contact me directly you have my e-mail address allready i will update on the blog to everyone to let them know how quick the response is!! and if it was resolved !!
Posted by: peter owen | June 13, 2009 at 04:54 PM