Mark Pincus Blog

Zynga customer support - catching up

I'm happy to report that zynga is now handling all cs tix within 72 hrs. Our team has worked hard to keep up with the growth in our game userbase. Zynga now has nearly 200 cs reps across 3 continents responding to our customers.

If you have an outstanding issue that remains unresolved pls resubmit to our cs.

Who's managing our money?

The govt running gm is like wolves tending the sheep herd. Great npr piece on all the ways congressmen are interfering with gm mgt's efforts to reduce costs.

Zynga players

Zynga has recently banned many players across its games for bad actions like chip hacking and selling.

If you believe you have been unfairly banned pls email chris hinton, chrish@zynga.com with a link to your profile. Zynga will verify your account and reinstate if deserved.

Dealing with with game hackers

Zynga has taken some massive actions this week to protect our users from in game hackers.

if you feel you have been wrongly banned from our games go to our customer support and they will verify your account status.

We have massively scaled our customer support to well over 100 full time reps to help deal with this.

You can also post to this blog and I will do my best to respond.

I'm sorry for any trouble anyone has had. We strive to offer a fun, safe environment for you to play with your friends and (nice) other people:)

Web 3 - the whole world will be a game

All web services will eventually look and feel like games. Users will gravitate to the 'funnest' ecommerce or other sites. Game mex will be the most valuable skillset for web content and commerce.

Iphone app to help me interview

Why isn't there an app that tells me question types for various positions and then let's me benchmark answers in relative and absolute terms?

It could propose simple to hard verbal math problems for engineers and biz people to test problem solving. It could let me time responses.